Frequently Asked Questions
I can't see one of my orders in the cc app dashboard. What should I do?
How do I cancel my CustomCat App subscription? Will uninstalling the app cancel the subscription?
Can I Change my Shopify Domain URL?
How do I pay for the CustomCat fulfillment service? Do you accept PayPal?
Can I use CustomCat if I live outside the US?
Can I change the vendor name on my products in Shopify?
What if my customer wants to make a change to their order?
How much time do I have to hold an order from entering production?
What decoration methods are currently available for my products?
What are your preferred file formats and how should I size my file?
What are the specifications for embroidery?
Can I resize and choose the position of the design on the product?
Can I print copyrighted images?
What brands and products do you carry?
What other products are you going to make available in the near future?
What is "Add Grouping"? How does this feature work?
Can I use my own mockups?
Where can I find size charts and pricing?
Are there extra charges for plus sizes?
What if the customer picked the wrong size or color, can I change it?
How is shipping determined and what does it cost?
Who pays the customs duties & taxes?
How long does it take for buyers to receive their merchandise?
How can I check the status of an order and see how much I was charged for fulfillment?
What is the return address listed on the packing slip? Where will the package be sent?
Why would a package be returned?
What is your replacement/return policy?